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Key worker Childcare

From Monday 30th March 2020, the Council will move to operating a sustainable childcare provision in a small number of centralised locations across the city, in order to reduce the number of schools opening to provide childcare for key workers. These locations will provide childcare for pupils from designated local ‘feeder’ schools. 

Support for Pre-school children will be made available via the Council’s Family Gateway.

Keyworkers that are critical to the COVID-19 response are advised that childcare provision should only be used if there is no safe, alternative form of childcare available.

Provision is still being prioritised for health and social care workers (including those working in homeless hostels and outreach) and in the emergency services. However, the provision arrangements will now also aim to accommodate wider categories of keyworkers, where possible.

This is in addition to a small number of vulnerable children who will also receive childcare provision.

Key workers in any other of the Welsh Government’s Key worker categories, are asked to confirm with their employer that their specific role is ‘critical’ to business continuity in the provision of their essential services during the COVID-19 pandemic, in order to be eligible for childcare provision.

Any new requests for childcare provision, where parents and carers in keyworker categories have no other safe alternative, must apply using the online form on this page.


Apply Online

Once registered, parents will be contacted by the provisions to arrange admission, at the earliest possible opportunity, from Tuesday 31st March 2020.  Unfortunately, we cannot guarantee a place.

The application process is outline below.


Eligibility Criteria for Key worker childcare provision


  • Children aged 3-14 years (Nursery, Reception and up to Year 9) registered at a Cardiff school
  • Provision will be prioritised for Keyworkers in Health and Social Care (including Homeless Hostels and Outreach) and the Emergency services. 


Places should not be requested for children who, based on government advice, should be self-isolating or socially distancing. Parents should not rely for childcare upon those at higher risk from the virus, such as grandparents, friends or family members with underlying health conditions.



Childcare Support (pre-school)

Support for Pre-school children will be made available via the Council's Family Gateway.​​Keyworkers of pre-school children, aged 0- 2 years (or up to 3 years of age if not yet registered at Nursery School), and who are resident in Cardiff, can contact the Family Gateway on 0300 133 133.  A Family Gateway Contact Officer will aim to match your requirements with known available places with childcare providers across the city.